FAQ

It’s great that you’re trying to reach out to us!
We're glad you tried to contact us! Do you have a question about your parcel? Please first read our FAQ below, which includes the most frequently asked questions. Can't find the answer you're looking for? You can always contact us at the bottom of this page.

Where is my package?
After placing your order, it usually takes 1 to 3 business days to process your order and 5 to 9 business days for delivery within the US. If these timeframes have passed, please contact our customer service.

Where can I find my tracking code?
As soon as your order has been shipped, you will automatically receive a tracking code. Also, check your spam folder, as our emails sometimes end up there. Please note that it may take some time for your tracking link to become active.

How can I track my order?
You can track your order with the tracking number you received via email. Complete the tracking process on our tracking page to see the status of your delivery. You can do this on this page.

I’m not satisfied with my package.
Check our Refunds page to return your package.

Email: info@artreem.com